TERMS AND CONDITION
Dear valuable guest,We hope, our information and contain are very useful for you.
Hidden Paradise Adventure is registered under the laws of Nepal Government and accepts your reservation/booking under the following terms and conditions. These Booking terms & Conditions consists of some important information about Hidden Paradise Adventure Pvt. which in necessary for you to read carefully and understand them. The Booking Conditions constitute a binding contract between Hidden Paradise Adventure and You, as the legal signee, for the services provided by Hidden Paradise Adventure. It sets out the basis of your relationship with Hidden Paradise Adventure (P) Ltd.
If you have any queries regarding these Conditions or do not understand them, please raise your query with our staffs at the soonest possible.
Booking & Payment
Hidden Paradise Adventure required deposit of 40% advance which is non-refundable payment for hotel booking, transportation, Trekking permits and TIMS cards process.
By booking with us and paying the non-refundable 40% deposit for the specified trek/tour/expedition, you acknowledge that you have read and understood and that you agree to abide by these Booking Conditions.
Now you need to send copy of your passport to our office, after receiving your passport copy and 40% of non-refundable deposit we will send you a final confirmation letter.
All the deposit and booking confirmation are required per person per trip. For further information regarding direct deposit details please contact us. Bank service charge should be paid by the clients themselves at the time of deposit.
If you want to pay through credit card please contact us by email:firstname.lastname@example.org. We only accept Visa or Master Card along with that 4% will be added as levy for card processing fee. The remaining of the balance is to be paid in our office when you arrive in Kathmandu before your trip departure. If you pay by credit card, there will be extra 4% service charge. Hidden Paradise Adventure provides you the right to cancel your trip.
If possible we too will accept your last minute booking which is one week prior to tour departure date. Now, full payment is required at the same time either bank transfer or western Union, money gram as well as through credit cards
If you want to use the Bank transfer service please email us for further details: email@example.com
Cancellation and Booking Changes:
The terms and condition required for cancellation and booking changes are follows:
For canceling your trip you must inform us at least minimum 21 days before the trip departure date. Such information commences from the day notice is received. Cancellation is valid with approval from the company only after receiving the documentation. As you canceled your trip 40% of the advanced payment made by you will not be refunded as cancellation charge.
And if the client leaves the trip for any reason whether that is voluntarily, involuntarily or if any violate the norm the trip has commenced that too will not be refunded. We too will not refund any meals, accommodation or services not used.
Without any prior notice, Hidden Paradise Adventure can make changes in any itinerary. Certain price adjustments could be made due to unavoidable circumstances like weather threats, landslides and other natural calamities, political disturbances, road obstructions and accidents, sudden sickness and customer’s health conditions etc. If so, Hidden Paradise Adventure would happily refer you to similar alternate trip.
If Clients want to change the original tour you need to submit the written document deliberating the changes required, but the extra cost incurred has to be borne by the clients themselves. Though every possible effort will be made changes are not guaranteed.
If you are not able to travel due to some authentic situation like because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service you can postpone or transfer your booking to another person, provided they meet all the requirements needed to that tour. Though it is necessary for you to provide proof that you are unable to travel at the time and change you’re booking. You need to pay US $ 120 per person to postpone or transfer the tour. This should be done two weeks before the trip departure, after 13 days no option will be left.
Passport and Visas Requirements:
All clients must own a legal passport with validity of at least 6 months from the return date.You can get Nepalese visa from the Nepalese consulate in your country or arrival in Kathmandu Airport. Nepalese visa with 15 and 30 days validity costs USD 25 and USD 40 respectively. The costs of Visa are exclusive responsibility of clients
Travel and Medical Insurance:
Adequate and valid travel insurance is compulsory for all Hidden Paradise Adventure (P) Ltd. travelers for any tour. The Hidden Paradise Adventure's do not offer its customers any kind of travel insurance. Customers should purchase by themselves. Your travel insurance must cover protection for full duration of the tour which covers personal injury, death, medical expenses, accidental, Illness, natural disasters, repatriation expenses, emergency evacuation as helicopter rescue, air ambulance and trip cancellation expenses along with baggage and gears’ lost, theft or damage.
Health and fitness:
All tour and treks in Nepal demand a sufficient level of fitness, therefore you should check with your doctor concerning your health and fitness before preceding your journey. You have any pre existing medical condition or disability you might increase the risk of you requiring medical attention you need to inform to Hidden Paradise Adventure team this may also hamper your ability to travel.
A legal guardian must be there accompanying the travelers under the age of sixteen. If you have any queries related to age contact us for further information.
You should agree that we (Hidden Paradise Adventure) can use image you have taken during the trip without any compensation to you. This is needed for publicity and promotion through whatever medium it can be.
Flight Delay and Cancellation:
Plane and helicopter flight cancellation and delays are very common due to extreme weather and technical difficulties in remote areas. This often happens particularly with Lukla flight in Everest region, Jomsom flight in Annapurna region, Dolpa, Simikot and Jumla region flights. Most often, mountain flights are delayed without prior notice to the passengers. These flights are scheduled for 6:30 AM normally with airport time of 6:00 AM, but frequently take off at 7:00 AM. If a passenger fails to reach airport on time, a passenger of second mountain flight is allowed to take the first flight. If you are taking such flights, you are suggested to carry extra budget for food and accommodations. This will help you during the flight delays if needed. Please be informed that Hidden Paradise Adventure will not afford the additional expenses from lost connections. If you are making trips to such remote areas, especially during off season, you’re highly recommended to reserve extra days to adjust with such delays and annoying consequences. In case of delay in flight, both prior to trek departure or at the end of the trek, you need to arrange your lodging and food by yourself.
Changes to Your holiday & Pricing:
While traveling with us you need to have a maximum degree of flexibility, good sense of humor and considerate about the mode of transportation, accommodation and itinerary may change even after the tour has started due to some unavoidable circumstances such as flight delay, cancellation or postpone due to whether in the high altitude or other erratic situation like land slide, road blockage, flood, snow, political instability etc. in such condition Hidden Paradise Adventure cannot refund any duty due to prior supplier arrangements. If doable we will make an effort to provide you any other alternative trip of same category.
We do not acknowledge any blame regarding loss of employment, delays or compensation that results from situations which are beyond our control.
Our holiday, tour and trek packages are designed based on twin share accommodation. Thus, an extra appendage will be charged to those clients who do not have another tour participant to share accommodation with.
If you have any complaint about your trip, you must make it known to the leader of your tour group at the earliest opportunity, who will then be able to take appropriate action. If you feel your complaint has not been properly dealt with, you must notify in our office before you departure.